Refund, Exchange, Shipping & Payment Policies

1. Returns & Exchanges Policy

At Knightsbridge Interiors we take pride in our customer service and have full confidence you will be satisfied with your purchase which is why we offer a full return policy if you receive your item(s) and are unhappy with it for any reason - no questions asked. Please do be mindful that given the nature of marble, items may vary in colour and veining to those pictured in our photos.

We personally check every item before it is dispatched for delivery but if for any reason you would like to return or exchange your purchase, you can do within 2 days of receiving your order. However, we will not cover shipping charges that may be incurred whilst processing the refund and any bank charges incurred will be deducted before refunding the remaining amount to you within 7 business days. If items are damaged on delivery, the item will be replaced free of charge within 3 working days or a full refund (including any bank or delivery charges incurred) will be issued within 2 working days if the item is out of stock.

You will be responsible for paying for your own shipping costs for returning any goods due to a change of mind. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was damaged upon delivery to you.

2. Shipping Information:

We use Leopards Courier Services to send our products to clients residing in any city other than Karachi. Delivery usually takes 3-5 working days from the date of dispatch. Items will only be dispatched once full payment has been received for the order in advance. Tracking information will be provided to you upon request.

We will deliver your order to the address that you provide when placing the order on our website within 3 days of placing the order. This timeline is only tentative and we shall not be liable for any delays arising out of any events outside our reasonable control.

3. Payment:

We accept Bank Transfers and Debit/Credit Card Payments for orders being delivered outside of Karachi. Clients in Karachi can opt for Cash on Delivery in addition to the payment methods mentioned above.

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4. Complaints
For any complaints or queries in relation to this website, our products or service, you can contact us through our Contact Us page on this website. We shall use our best endeavors to respond to your complaints or queries within 7 days of receipt.

In case of a complaint for any defective or incorrect product, you must ensure that you share proper and complete evidence of receiving an incorrect or defective product such as receipts, pictures and videos.

Cancellations
You may cancel any order at any point in time up until 2 days after you have received the items. Post expiry of the aforementioned period, no cancellation requests shall be entertained by us.